Click Start to begin the process, and then allow the tool to run. Double-click the FixVundo.exe file to start the removal tool.ĩ.
Locate the file that you just downloaded.Ĩ.
For instructions on how to turn off System Restore, read your Windows documentation, or one of the following articles:ħ. If you are running Windows Me or XP, turn off System Restore. If you are on a network or if you have a full-time connection to the Internet, disconnect the computer from the network and the Internet.Ħ. If you are not sure, or are a network administrator and need to authenticate the files before deployment, follow the steps in the "Digital signature" section before proceeding with step 4.ĥ. Note: If you are sure that you are downloading this tool from the Security Response Web site, you can skip this step. Optional: To check the authenticity of the digital signature, refer to the "Digital signature" section later in this writeup. Save the file to a convenient location, such as your Windows desktop.ģ.
If MBAM doesn't detect that dll, you can use FixVundo.įollow these steps to download and run the tool:Ģ. Please attach these 2 files to your next has been identified as Adware.Vundo/Variant. Close the Notepad windows when they show on screen. The tool will produce 2 logfiles on your desktop: FRST.txt, Addition.txtĬlick OK button when it shows up. Make sure that Addition options is *checked* - the configuration should look exactly like on the screen below (do not mark additional things unless asked).
The tool may want to update itself - in that case you'll be prompted when the update is completed and ready to use. Note: If you are prompted by Windows SmartScreen, click More info & followup & choose Run anyway.Īpprove the Windows UAC prompt on Windows Vista and newer operating systems by clicking on Continue or Yes.Ĭlick Yes when the* disclaimer* appears in FRST. _Windows 8 or 10 users will be prompted about Windows *SmartScreen protection* - click line More info information on that screen and click button Run anyway on next screen._Ĭlick YES when prompted by Windows U A C prompt to allow it to run. Right-click on FRST icon and select Run as Administrator to start the tool, and reply YES to allow it to proceed and run.
Only one of them will run on your system, that will be the right version. If you are not sure which version applies to your system download both of them and try to run them. Please wait and look toward the top or bottom of your browser for the option to Run or Save.Ĭlick Save to save the file version compatible with your system. "Download link for 64-Bit Version Windows" "Download link for 32-Bit version Windows" Please follow the steps below to run FRST.ġ: Please download FRST from the link below and save it to your desktop: I would like to have you run a report tool known as FRST. Before submitting your reply, be sure to enable "Notify me of replies" like so:Ĭlick "Reveal Hidden Contents" below for details on how to attach a file: Please attach the file in your next reply. Upon completion, a file named mbst-grab-results.zip will be found on your Desktop. You will be presented with a page stating, " Get Started!"Ĭlick the Advanced tab on the left columnĪ progress bar will appear and the program will proceed with getting logs from your computer
Place a checkmark next to Accept License Agreement and click Next You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Once the file is downloaded, open your Downloads folder/location of the downloaded fileĭouble-click mb-support-X.X.X.XXXX.exe to run the program NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. If you haven’t already done so, please run the Malwarebytes Support Tool and then attach the logs in your next reply: